National
Communication
Authority

The official Communication Regulatory Body of the Republic of South Sudan

Ensuring smooth access to reliable and affordable communication services through use of state-of-the-art technologies in all states and administrative areas of the country.

CONSUMER AFFAIRS

Our Commitment to Consumers

The Authority’s commitment to consumers is to provide impeccable telecommunication services to all citizens of South Sudan. Its services to consumers include: education, licensing, regulation and more

Complaint Handling

Procedures and Guidelines to follow when filing a complaint to the NCA.

Consumer Rights

Rights and obligations of consumers to the NCA, and NCA to consumers.

Dispute Handling

Guidelines on how to settle disputes professionally by consumers.

Industry

Playing our role in the industry sector affairs

Our work touches on sectors including; broadcasting, multimedia, telecommunications, electronic commerce, postal and courier services.

Telecommunication

Provisions for Internet Service Providers (ISPs) and Mobile Operators (MBOs).

Broadcasting

Distribution of programs for public consumption through cable, satellite, radio, TV, etc.

Licensing

Licences to service providers in the various industrial sectors.

Type Approval

Guidelines for approval of all terminals and equipment to be connected to networks.

Frequency & Spectrum

A guide on spectrum management and principles of radio frequency allocation.

Postal & Courier

Guidelines on provision of postal services, private letter boxes and postal bags.

Information & Cyber Security

Precautions to take in safeguarding your information from attacks on the internet.

Numbering

Guidelines for the National Numbering Plan and allocation of telephone numbers.

Our promise

Our mission is to oversee the communication industry and adapt to the evolving needs of development and globalization. We aim to create a favorable environment that encourages the growth of communication services through fair competition and investment in the sector.

MEDIA

NCA Media Updates

FAQS

Frequently Asked Questions

Do you have a query or inquiry? Skim through our list of FAQs, chances are that it’s been answered already

The Authority shall specify methods of submitting applications according to the type, nature or coverage of the services and number of providers needed for the provision of such a service. Learn more.

An individual who is a citizen or resident of the Republic of South Sudan, an entity incorporated or having a recognized legal status in South Sudan or an entity which is not subject to majority control by non-citizens or non-residents.

According to the National Communication Act 2012, the applicant needs to supply documents that qualify the legality of the applicant, justifies service and need for frequency, demonstrates capability and explains technical details of the intended radio frequency utilisation. For more information, the application form shall be available. Learn more.

An application for a broadcasting licence shall be published on the website of the Authority at least 60 days prior to public hearing upon which licence applications are assessed by the Authority.

CUSTOMER SERVICE

How can we help you today?

Welcome to our help center! We are here to assist you with any questions or concerns you may have. Our team is dedicated to providing excellent customer service and we will do our best to resolve any issues you may be experiencing