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Please note that the NCA may not be able to address individual complaints in all technological areas. Below is an overview of what we are able to assist with and what we cannot.

    • Poor signal strength or network outages
    • Drop in call quality (e.g., static, dropped calls)
    • Slow mobile data speeds or inconsistent internet connectivity
    • Message failed to send, but you were still charged due to network issues.
    • Incorrect billing or overcharging for services
    • Hidden fees or unclear charges on mobile phone bills
    • Discrepancies between pre-paid and post-paid billing
    •  Problems with data bundles or service subscriptions
    • Delayed or unhelpful responses from customer service representatives
    • Long wait times or poor experiences at service centers
    • Failure to resolve issues after multiple complaints
    • Unsolicited marketing or spam messages
    • Unauthorized services or subscriptions being activated without consent
    • Inadequate information or transparency about services and promotions
    • Limited access to telecommunication services in rural or remote areas
    • Lack of coverage in specific regions or areas of the country
    • Faulty or damaged telecommunication infrastructure (e.g., towers, cables, etc.)
    • Slow or unreliable internet connections
    • Low-quality voice calls or audio issues
    • Problems with messaging services (e.g., delays in SMS or MMS)
    • Delays or failures in transferring a number from one network to another
    • Issues with maintaining service continuity during the porting process
    • Suspicious account activities or fraudulent charges
    • Issues with data privacy or unauthorized access to personal information
    • Problems related to SIM card swapping or identity theft
    • High charges for international roaming or data usage while traveling
    • Lack of roaming services in certain regions or countries
Related Pages
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