Consumer Complaints FAQs
The NCA handles complaints related to network connectivity issues, billing disputes, customer service problems, unfair practices, poor service quality, fraud, and more. Please refer to our full list of complaint categories for details.
Complaints can be submitted via our online form, by phone, or in person at our service centers. Ensure you provide all relevant details, such as account information, issue description, and any supporting evidence. please refer to how to file a complaint for more info.
No, filing a complaint with the NCA is free of charge.
Resolution times vary depending on the complexity of the issue. We aim to address all complaints as promptly as possible, and you will be notified of the status of your case.
Yes, you can follow up on your complaint at any time by contacting our customer service team, who will provide updates on the progress of your case.
If you are dissatisfied with the outcome, you can request a review or escalate the issue to a higher authority within the NCA.
Please provide your personal details, account number, a clear description of the issue, and any evidence (such as screenshots or billing statements) to support your claim.
Yes, all complaints are treated with the utmost confidentiality, and your personal information will not be shared without your consent, except as necessary to resolve the complaint.