How to File a Complaint with the National Communication Authority
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Prepare Your Complaint Details
Before filing a complaint, make sure you have all relevant information ready. This includes:-
Your account details (e.g., phone number, service provider, etc.)
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A clear description of the issue or concern
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Any supporting documents or evidence (e.g., screenshots, billing statements, call logs)
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Choose a Submission Method
You can file your complaint using one of the following methods:-
Online Portal: Visit the NCA website and fill out the complaint form available on the complaints section. Ensure you provide all required information.
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By Phone: Call the NCA customer service hotline, where you can verbally explain your complaint to a representative.
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In Person: Visit the NCA office nearest to you, where our staff will assist you in filing the complaint and ensure that it is logged into our system.
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Submit Your Complaint
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For online complaints, after filling out the form, submit it via the portal. You will receive an acknowledgment email with a reference number for tracking your complaint.
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If filing by phone or in person, a reference number will also be provided, and you may be asked to follow up with any additional information if needed.
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Wait for Acknowledgment
Upon submitting your complaint, you will receive a confirmation acknowledgment from the NCA. This will confirm that your complaint has been received and is being processed. You’ll be provided with a reference number to track the status of your complaint. -
Follow Up
You can follow up on the status of your complaint at any time by contacting the NCA customer service team, providing your reference number. -
Resolution and Feedback
Once your complaint has been resolved, the NCA will notify you of the outcome. If necessary, you will receive updates regarding any actions taken or further steps to be followed.
The NCA aims to address all complaints efficiently and fairly, ensuring that your concerns are heard and resolved.