Consumer Affairs

The Authority has the following functions and powers:

1. Enforce Government policies in the field of communication;
2. Lay-down regulatory policies, plans, programs, and guidelines in connection with establishment and provision of communication services at the national level having due regard to balanced development, equitable service delivery and other social and national objectives;
3. License business operations in various fields of communication services and activities;
4. Approve costing and pricing methods for communication services, capacity leasing and infrastructure sharing, in addition to regulating tariffs for services in coordination with entities that provide such services;
5. Set rules and regulations for planning, managing, allocating, licensing and monitoring frequencies, wireless systems, broadcasting stations and postal services with due consideration to their respective security aspects;
6. Protect obligations and requirements of the country in fields of security, defense and emergencies, having due regard to regional and international standards and practices and in collaboration with concerned bodies and entities providing communication services;
7. Regulate Internet Domain Names and electronic signatures, and limit practices that contravene beliefs, values, culture and heritage of the people of the Republic of South Sudan;
8. Organize special systems for Internet use and application while taking appropriate measures to protect the security of information and communication networks against intrusion;
9. Set rules that guarantee the protection of beneficiaries by ensuring provision of modern telecommunications services at affordable prices and of highest quality and ensuring compliance by the Licenced entities;
10. Coordinate with relevant authorities with regard to importation, assembling and manufacture of communication equipment and materials and issue the type approval necessary for such purposes;
11. Set and approve appropriate specifications, standards, measurements and test-procedures for systems, terminals, equipment and materials used in the field of communication, in coordination with relevant entities and agencies of Government;
12. Set fair procedures for interconnections among Licenced networks and providing appropriate measures for resolving disputes that may arise between the parties;
13. Represent South Sudan in regional and international forums related to operation, management and regulation of the communication sector;
14. Receive complaints against any Licenced service provider and deal with such complaints in accordance with the provisions of this Act and applicable regulations;
15. Establish a numbering system to be used for all communication services and manage its resources in accordance with the adopted national numbering plan;
16. Advise the Government with respect to development of information and communication technology and all other matters related to proper regulation of communication industry;
17. Collect and disseminate data related to the communication sector for benefit of the end users and for the purpose of raising public awareness in relation to the importance of the sector and its impact to socio-economic development;
18. Undertake control, inspection, follow up and supervision of all communication activities in South Sudan to ensure that public communication Licensees are able to provide communication services at rates that are consistent with efficient and continuous service provision and financial viability;
19. Propose draft laws and regulations related to the communication sector and submit them to relevant authorities within Government;
20. Enhance the role of South Sudan as a model country in the field of communication both at the regional and international levels;
21. Conform service delivery within the sector to scientific and technological advancement in the field of communication taking into consideration emerging health and environmental standards and collaborating with educational and research institutions to keep pace with new developments in the field;
22. Promote and encourage the expansion of communication services in South Sudan; 
23. Assure privacy, security and confidentiality within communication services;
24. Establish a national postal system for addresses and postal codes;
25. Set designs and specifications for postal and postage stamps and approve their issuance;
26. Authorize specialized Information and Communication Technology, postal training centers and approved issuance of certificates by those centers in accordance with regulations;
27. Own and dispose of movable and immovable property as necessary in accordance with regulations and as approved by the Minister;
28. Recruit and retain staff as necessary for achieving its objectives and in accordance with applicable civil service laws and regulations.
29. Perform such other functions and duties as necessary for the implementation of the National Communication Act and applicable regulations.